22win's Privacy Policy
Your personal information is completely safe with us — 22win protects your privacy through SSL encryption and strict policies.
Introduction
22win ("we", "our", "platform") provides a trusted online gaming service for users in Bangladesh. When you use our website, you voluntarily provide certain information or some information is collected automatically. This privacy policy document explains what types of information 22win collects, how it is used, how long it is stored, and what your rights are.
By continuing to use our service, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our service and contact us at the address listed in the contact section.
Section 1 — Information Collection
22win collects information in the following categories in order to provide its services. At every stage of data collection, we only gather the minimum information necessary.
1.1 Information You Provide Directly
When you create or manage an account, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile phone number
- Date of birth (for age verification — our service is for users aged 21 and above only)
- Payment information: bKash, Nagad, Rocket, or Upay account number (for processing transactions)
- Information from documents submitted for identity verification
1.2 Automatically Collected Information
When you use our platform, the following information is automatically logged:
- Device IP address
- Browser type and version
- Operating system
- Time of entry and exit from the site
- Pages visited and click history
- Session duration
1.3 Cookies and Similar Technologies
22win uses cookies and similar tracking technologies — such as Local Storage — to improve your browsing experience, keep login sessions active, and monitor service quality. You can control cookies from your browser settings; however, disabling cookies may cause some services to not function properly.
Section 2 — Purpose of Data Use
22win uses your information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:
2.1 Account Management and Identity Verification
Your basic information is used to create your account, secure login, and verify your identity. This is essential for preventing fraud and ensuring responsible gaming.
2.2 Processing Financial Transactions
Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. A record of each transaction is stored securely.
2.3 Customer Support
When you contact us via 24/7 live chat or email, your account information is used to resolve your complaint or query quickly.
2.4 Platform Improvement and Security
Automatically collected data is analyzed to improve the user experience, identify technical issues, and ensure cybersecurity.
2.5 Compliance with Legal Obligations
Certain information may be used to maintain required records and assist with investigations under applicable laws and regulatory rules.
Section 3 — Data Sharing and Disclosure
22win never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Necessary information is shared with technology partners that support the operation of our platform (such as payment gateways — bKash, Nagad, Rocket, Upay). These partners have their own privacy policies and are contractually bound to protect your information.
3.2 Legal Authorities
Information required to comply with court orders, lawful investigations, or applicable legal demands may be disclosed to the relevant authorities. In such cases, we will only provide the information that is legally required.
3.3 Fraud Prevention
Information may be shared with security experts or relevant agencies to detect and prevent fraud, money laundering, or other illegal activities.
3.4 Business Changes
If 22win undergoes a business merger, acquisition, or asset transfer, your information may be part of that process. You will be notified in advance in such cases.
Section 4 — Data Security Measures
22win applies industry-best technical and organizational measures to protect your information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All data transferred between your browser and our servers is secured through SSL encryption.
- Encrypted Storage: Sensitive data such as payment information and identity documents is stored in encrypted format.
- Access Controls: Only authorized staff can access your information, and only on a need-to-know basis.
- Regular Security Audits: Regular security assessments are conducted to identify vulnerabilities in our systems.
- Two-Factor Verification: Multi-layer verification methods are applied to protect accounts.
Please note that no method of data transmission over the internet or electronic storage is completely secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.
Section 5 — Data Retention Period
22win retains your information only for as long as it is necessary or legally required. The retention policy for different types of information is described below:
5.1 Active Account Information
All account information is retained for as long as your account remains active. After a request to close or delete an account, information is deleted within the applicable legal limits.
5.2 Financial Transaction Records
Transaction records are retained for an extended period for legal compliance and dispute resolution. This period is determined in accordance with applicable law.
5.3 Technical Logs
Technical logs collected for security monitoring and error analysis are retained for a limited time and are automatically deleted after the designated period.
Section 6 — Your Rights
As a user of 22win, you have the following rights over your own information:
6.1 Right to Access
You can ask us at any time what information we hold about you. If you make a request through the support team, we will provide the information within a reasonable time.
6.2 Right to Rectification
If the information on your account is incorrect or incomplete, you can request a correction. This can be done from account settings or by contacting the support team.
6.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may be necessary for us to retain certain information due to legal obligations or legitimate interests.
6.4 Right to Object to Processing
In certain circumstances, you may object to specific uses of your information. We will carefully consider each request.
6.5 How to Submit a Request
To exercise any of the rights listed above, please contact our support team. We will process your request after verifying your identity.
Section 7 — Child Protection Policy
22win's services are for users aged 21 and above only. We do not knowingly collect any information from minors.
An age verification step is included in the account registration process. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please contact us.
Section 8 — Third-Party Links and Services
Our platform may sometimes reference third-party services — such as payment gateways. These services have their own privacy policies, and any information you provide to them is governed entirely by that party's policy.
22win is not responsible for the privacy practices of third parties. It is your own responsibility to read the privacy policy of any other service before providing your information to it.
Section 9 — Policy Changes and Updates
22win reserves the right to review and update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- The updated date will be noted on this page.
- For significant changes, a notice may be displayed on the platform.
- For major changes, you may also be notified by email.
Continuing to use our service after changes are made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Section 10 — Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 22win support team in the following ways:
We take every request seriously and try to respond as quickly as possible. Your privacy is our top priority.